FAQs

Placing Order, Payment, and Shipping

For any item(s) you want, simply choose the quantity you want and click Add To Cart. Once you are through shopping, click on Cart to check out.  Follow the prompts through to pay for your order. 

Shipping will usually be handled by United States Post Office or UPS. We will always provide a tracking number for your order so that you can track where it is in the shipping process. Most packages should arrive within 3-4 business days, but shipping can take up to 9 days on rare occasions. 

Returns & Refunds

We fully guarantee your satisfaction with your products.

COFFEE:
We cannot accept returns on coffee due to its perishable nature
. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at info@hilocoffeeco.com or info@vansiehome.com within one week of receiving your order and we will work with you to find something you'll love. 

ALL OTHER PRODUCTS:
Return your item for any reason within 30 days for a full no-questions-asked refund. The item(S) must be returned in the same condition that you received it and with any original packaging.

Please email us at support@vansiehome.com, call us at 1-800-809-9352, or use our contact form within 30 days for your "no questions asked" full refund. We also offer full manufacturer warranties with most of our products having a lifetime warranty. Please check your item for its specific warranty period. 

Support

Please let us know if you need any help. We stand behind both the quality and the workmanship of every item we sell. We give generous warranties, most warranties are for a lifetime. The way we feel about it is that cannot fix a problem unless we know about it. So if you have a product failure or problem, we WANT you to reach out to us! Please contact us if you have issues or questions. 

Privacy Policy

We will never share your information with any other company..   There is no fine print needed here - we DO NOT SHARE, SELL, RENT, or GIVE your information to any other entity ever, unless required by law.  Period.